Cancelling your programme or course booking
Read our cancellation policy if you are unable to attend a programme or course.
Cancellation policy: short courses
All notifications of withdrawals, transfers and substitutions must be submitted in writing to exec@auckland.ac.nz.
No refund will be given if the participant fails to attend their course unless they can prove that significant unexpected circumstances prevented them from attending the course.
If you cannot attend a course, please get in touch with us as soon as possible so we can organise transferring you to another course. We cannot transfer you to another course if you fail to attend without notifying us before the course starts.
| Notification received | 15 or more days | 8-14 days | 7 days or less |
| Cancellation fee | Full refund provided | 25% of course fee | 50% of course fee |
We reserve the right to cancel any programme or course for any reason and will not be responsible for airfare, hotel or other costs incurred by participants. Course fees are fully refundable when Executive and Professional Development cancel a course.
Cancellation policy: lean Introductory one-day workshop: powered by Callaghan Innovation
No refund will be given if the participant fails to attend the course, nor if the participant withdraws from the course at any stage for any reason, including illness.
Any cancellations, requests for transfers, or deferrals received 14 days or less from the course start dates will not be refunded. Full refunds can be obtained up to 15 days before the course start date. Transfers between workshops are free of charge. The Supplier and Callaghan Innovation jointly reserve the right to cancel any workshop for any reason and will not be responsible for airfare, hotel or any other costs incurred by participants.
Substitutions
Registered participants may be substituted at no extra charge. Please notify us in writing at least five days prior to the course start date at exec@auckland.ac.nz.
Cancellation policy: customised programmes for organisations
Please refer to the customised programmes agreement signed between the university and your organisation.
Substitutions
Registered participants may be substituted at no extra charge. Please notify us in writing at least 5 days prior to the course start date at exec@auckland.ac.nz.
We reserve the right to cancel any programme or course for any reason and will not be responsible for airfare, hotel, or other costs incurred by participants. Programme or course fees are fully refundable when Executive and Professional Development cancel a programme or course.
